Who is eligible for a JAPAN RAIL PASS?
The clerk at the location where you purchase your Exchange Order will explain the eligibility requirements for the JAPAN RAIL PASS. Be sure that you understand these requirements before purchasing an Exchange Order.
In the event that you are unable to receive a PASS because you fail to meet the eligibility requirements, the JR Group is not liable for any charges or fees associated with your use of JR lines while in Japan.
◆If you are unable to receive a PASS, you can return your Exchange Order to the overseas travel agency from which you purchased it for a refund. (*Fees apply.)
◆Questions concerning Exchange Orders should be directed to the travel agency from which you purchased your Exchange Order.
※You are a foreign tourist visiting Japan from abroad for sight-seeing,under the entry status of "temporary visitor."
"Temporary Visitor" entry status, according to Japanese Immigration Law, allows a stay in Japan of 15 days or 90 days for "sight-seeing, etc." If you apply for a "stay for sight-seeing" when you enter Japan, entry personnel will stamp your passport as "Temporary Visitor," as shown below. Only persons who have a passport bearing this stamp can use a JAPAN RAIL PASS.
Even if you visit Japan with an Exchange Order, to be turned in for a JAPAN RAIL PASS, the exchange cannot be made unless you have "Temporary Visitor" status; if you enter Japan under any other official status, such as "Trainee," "Entertainer," or "Reentry Permit," you cannot change the Exchange Order for a JAPAN RAIL PASS. Please note that according to strict interpretation of the Japanese Immigration Law, "Temporary Visitor" status differs even from other types of stays that are also for only short time periods.
*If you use an automated gate, no stamp will be applied to your passport. Either use a manned automated gate or ask a clerk to apply the stamp to your passport.
※You are a Japanese national living in a country other than Japan (having entered the country on a Japanese passport)